# Notice to att.net users- **URL:** \ **Category:** website\ **Created:** [July 28, 2020, 10:48pm UTC](https://forum.fritzing.org/t/notice-to-att-net-users/10469 "2020-07-28T22:48:58Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![oemcar](https://forum.fritzing.org/user_avatar/forum.fritzing.org/oemcar/32/6855_2.png) [@oemcar](https://forum.fritzing.org/u/oemcar)\ **Post date:** [July 28, 2020, 10:48pm UTC](https://forum.fritzing.org/t/notice-to-att-net-users/10469/1 "2020-07-28T22:48:58Z")
Microsoft recently did an update on my Win 10, after which I lost my fritzing forum password cookie. Tried the ‘reset my password’ option, but never received reset email. Kjell said [att.net](http://att.net) was blocking reset email from fritzing. We both tried contacting customer support w/ no luck. Checked my spam folder and blocked email list. After 2 weeks of no luck with [att.net](http://att.net) Yahoo mail, Kjell helped me thru different avenue, so big thanks to him. He went above and beyond expectations to help 1 member 👏 Jim ---
**Author:** ![just\_randy](https://forum.fritzing.org/letter_avatar_proxy/v4/letter/j/9f8e36/32.png) [@just\_randy](https://forum.fritzing.org/u/just_randy)\ **Post date:** [September 1, 2020, 5:19am UTC](https://forum.fritzing.org/t/notice-to-att-net-users/10469/2 "2020-09-01T05:19:55Z")
I am having pretty much the same problem. I just upgraded to a newer computer and I’m installing the software I use on it. I tried logging into the forum and forgot my password. I used the “reset password” option and I didn’t receive an e-mail. I use [att.net](http://att.net) for my e-mail. Luckily, I was able to get on the forum by using my old computer so I could post this message. I need a way to log in or recover my password. I couldn’t find any options in the forum’s user settings to change my password. Anybody have any suggestions? Thanks, Randy ---
**Author:** ![microMerlin](https://forum.fritzing.org/letter_avatar_proxy/v4/letter/m/76d3ee/32.png) [@microMerlin](https://forum.fritzing.org/u/microMerlin)\ **Post date:** [September 1, 2020, 5:46am UTC](https://forum.fritzing.org/t/notice-to-att-net-users/10469/3 "2020-09-01T05:46:00Z")
I believe the forum login uses the main [frtizing.org](http://frtizing.org) credentials, even though it has (can have) a different user name. Try changing the password on [fritzing.org](http://fritzing.org). Click the user (head) icon, profile, change password. It **looks** like that will let you change the password without reentering the old password. Which is generally a bad idea. The scenario being someone walking up to your computer when you forgot to lock the screen, and changing the password. ---
**Author:** ![just\_randy](https://forum.fritzing.org/letter_avatar_proxy/v4/letter/j/9f8e36/32.png) [@just\_randy](https://forum.fritzing.org/u/just_randy)\ **Post date:** [September 2, 2020, 4:15am UTC](https://forum.fritzing.org/t/notice-to-att-net-users/10469/5 "2020-09-02T04:15:04Z")
Hi meteor88, welcome to the forum! @microMerlin - I’m not auto logged in on [fritzing.org](http://fritzing.org) with my browser. I need my password to log in there. So no luck there… but thanks for the help! I assume login info is stored by the browser as a cookie. I use firefox browser, which stores all cookies in a single SQLite database file. So I don’t think I will recover the login info from the cookie, as I just don’t want to spend the time figuring out a file I’ve never messed with. I understand the current situation with fritzing development, but the forum really needs a moderator to handle things like this. just my 2 cents… Randy ---
**Author:** ![vanepp](https://forum.fritzing.org/user_avatar/forum.fritzing.org/vanepp/32/4426_2.png) [@vanepp](https://forum.fritzing.org/u/vanepp)\ **Post date:** [September 3, 2020, 2:01am UTC](https://forum.fritzing.org/t/notice-to-att-net-users/10469/6 "2020-09-03T02:01:06Z")
A message to @KjellM should do the trick. He is effectively the moderator and supports the web site and forum. Peter ---
**Author:** ![KjellM](https://forum.fritzing.org/letter_avatar_proxy/v4/letter/k/a3d4f5/32.png) [@KjellM](https://forum.fritzing.org/u/KjellM)\ **Post date:** [September 3, 2020, 5:42am UTC](https://forum.fritzing.org/t/notice-to-att-net-users/10469/7 "2020-09-03T05:42:30Z")
Three more users are affected by this so far. I did not yet get a response from [att.net](http://att.net) . Emails at [pacbell.net](http://pacbell.net) are also affected, they seem to be routed through [att.net](http://att.net) . So far [att.net](http://att.net) are the only ones who blacklisted us. I guess the IP of our server was already blacklisted at [att.net](http://att.net) when we got it. I trust our email service provider that they would not give us a known bad IP, and indeed our server is not on any public blacklist I could find. Some services are slowing down our email because of a low volume, a relatively new and unknown email server or a claimed missconfiguration (which is usually kept vague and I could not yet identify). However the slowdown is only about 6 minutes, before the new server we often had a 20 minutes slowdown. ---
**Author:** ![just\_randy](https://forum.fritzing.org/letter_avatar_proxy/v4/letter/j/9f8e36/32.png) [@just\_randy](https://forum.fritzing.org/u/just_randy)\ **Post date:** [September 12, 2020, 3:55am UTC](https://forum.fritzing.org/t/notice-to-att-net-users/10469/8 "2020-09-12T03:55:14Z")
@KjellM - Thank you for your response! I received a copy of the e-mail you sent [att.net](http://att.net) and I assume there was no response to that e-mail. So today, I spent 45 minutes on the phone to att customer support. 12 hours later, I received a call back from att and further explained the problem: I receive e-mails from the forum, one informing me that @vanepp replied to this thread, and forum summary e-mails, but not password reset e-mail. Allegedly, they are looking into the problem and will call me back in a day or two. I’ll update this thread when I hear something. Randy ---
**Author:** ![vanepp](https://forum.fritzing.org/user_avatar/forum.fritzing.org/vanepp/32/4426_2.png) [@vanepp](https://forum.fritzing.org/u/vanepp)\ **Post date:** [September 15, 2020, 9:54pm UTC](https://forum.fritzing.org/t/notice-to-att-net-users/10469/9 "2020-09-15T21:54:59Z")
> [@just\_randy](#): > > I receive e-mails from the forum, one informing me that @vanepp replied to this thread, and forum summary e-mails, but not password reset e-mail. Is the password reset email perhaps coming from a different machine/ email address from the forum messages? That would mean the forum isn’t blocked but the password reset machine / email address is. Peter ---
**Author:** ![just\_randy](https://forum.fritzing.org/letter_avatar_proxy/v4/letter/j/9f8e36/32.png) [@just\_randy](https://forum.fritzing.org/u/just_randy)\ **Post date:** [September 30, 2020, 3:29am UTC](https://forum.fritzing.org/t/notice-to-att-net-users/10469/10 "2020-09-30T03:29:57Z")
> [@vanepp](#): > > Is the password reset email perhaps coming from a different machine/ email address from the forum messages? That would mean the forum isn’t blocked but the password reset machine / email address is. I would think they are coming from the same server as that would make sense, but I don’t know. But I do know, 4 hours ago I received a forum summary since it has been sometime since I logged in, 2 weeks to be exact and 2 forum summary e-mails received. I hope to have the time to call AT&T again and make some progress on this problem. But it does seem strange that I am getting all e-mails from the forum, but not the password reset e-mails from forum. thanks for any help, Randy ---
**Author:** ![oemcar](https://forum.fritzing.org/user_avatar/forum.fritzing.org/oemcar/32/6855_2.png) [@oemcar](https://forum.fritzing.org/u/oemcar)\ **Post date:** [October 3, 2020, 11:38pm UTC](https://forum.fritzing.org/t/notice-to-att-net-users/10469/11 "2020-10-03T23:38:25Z")
Randy, That is exactly what happened to me. I want to thank Kjell again for helping. Jim ---
**Author:** ![just\_randy](https://forum.fritzing.org/letter_avatar_proxy/v4/letter/j/9f8e36/32.png) [@just\_randy](https://forum.fritzing.org/u/just_randy)\ **Post date:** [October 21, 2020, 2:30am UTC](https://forum.fritzing.org/t/notice-to-att-net-users/10469/12 "2020-10-21T02:30:34Z")
@oemcar were you receiving e-mails from this forum? I receive forum summary e-mails if I haven’t visited the forum for a week. I’m just not receiving the password reset e-mail, which I think is strange. Also of note, when I originally signed up for this forum, I never received an e-mail to confirm me signing up because I used a different e-mail address, one I use for junk e-mail. It’s a yahoo mail address. So I just browsed this forum for a couple of years… Anyway, I’m still puzzled and I’m not entirely sure that this is an att & yahoo problem, or some other problem. Randy ---
**Author:** ![KjellM](https://forum.fritzing.org/letter_avatar_proxy/v4/letter/k/a3d4f5/32.png) [@KjellM](https://forum.fritzing.org/u/KjellM)\ **Post date:** [October 22, 2020, 3:22pm UTC](https://forum.fritzing.org/t/notice-to-att-net-users/10469/13 "2020-10-22T15:22:13Z")
@just_randy Forum and main servers have very different routes and configurations. ---
**Author:** ![oemcar](https://forum.fritzing.org/user_avatar/forum.fritzing.org/oemcar/32/6855_2.png) [@oemcar](https://forum.fritzing.org/u/oemcar)\ **Post date:** [October 23, 2020, 2:10pm UTC](https://forum.fritzing.org/t/notice-to-att-net-users/10469/14 "2020-10-23T14:10:43Z")
> [@just\_randy](#): > > @oemcar were you receiving e-mails from this forum? Yes, Posts and topic updates were received regularly as emails to same address I couldn’t receive password reset email. Jim ---
**Author:** ![just\_randy](https://forum.fritzing.org/letter_avatar_proxy/v4/letter/j/9f8e36/32.png) [@just\_randy](https://forum.fritzing.org/u/just_randy)\ **Post date:** [March 25, 2021, 4:05am UTC](https://forum.fritzing.org/t/notice-to-att-net-users/10469/15 "2021-03-25T04:05:23Z")
I have been unsuccessful at getting anywhere with AT&T on this problem. I spent a good bit of time on the phone (~6hrs) with tech support, and not happy with the results. It appears AT&T tech support can handle stupid user mistakes, but don’t throw anything really technical at them… So, I was just trying to log into the forum with my laptop, and noticed there was an option to ‘check your account’ help for logging in. Using the link, I was able to reset my password. This must be newish, (or I’m an idiot and didn’t notice it before), but it helped me get back logged in here. Thanks @KjellM, or whoever added/fixed that! Randy